CVE-2024-57727
HighExploitedPublic exploitSimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests.
Published Jan 15, 2025 · Updated Aug 4, 2026
Key Facts
Patch immediately- CVE-2024-57727 is a high-severity vulnerability (CVSS 7.5 v3.1) affecting Simplehelp (Simple-Help).
- It is exploited in the wild, listed in CISA KEV, Industry KEV feed, CIRCL KEV, ENISA EUVD since Jan 31, 2025 and is known to be used in ransomware campaigns. Public exploit code is available.
- EPSS estimates a 97% probability of exploitation in the next 30 days.
- Fixed versions are available, including Simplehelp 5.5.8.
- Brandefense priority: patch immediately, because it is listed as exploited in the wild.
CVSS v3.1
7.5
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
EPSS (30-day exploit likelihood)
97%
Higher than 99.8% of all scored CVEs
Exploited in the wild
Yes
4 catalog listings, used by ransomware
Public exploit code
Available
Proof-of-concept or weaponized module
Get the full CVE-2024-57727 brief as a PDF
Every affected product and fixed release, exploitation status and a first 24 hours response checklist, emailed within minutes.
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Known-Exploited Catalog Listings
| Catalog | Added | Remediation due | Ransomware use |
|---|---|---|---|
| CISA KEV | Feb 13, 2025 | Mar 6, 2025 | Known |
| Industry KEV feed | Jan 31, 2025 | Mar 6, 2025 | Known |
| CIRCL KEV | Feb 4, 2025 | Mar 6, 2025 | Known |
| ENISA EUVD | Feb 13, 2025 | n/a | Not reported |
Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Affected Products
1 affected entries in total| Product | Affected versions | Fixed in |
|---|---|---|
| SimplehelpSimple-Help | See advisory | 5.5.8 |
Patched Releases
Simplehelp
5.5.8
Timeline
Publicly disclosed
Jan 15, 2025
Added to Industry KEV feed
Jan 31, 2025
Added to CIRCL KEV
Feb 4, 2025
Added to CISA KEV
Feb 13, 2025
Added to ENISA EUVD
Feb 13, 2025
Last updated
Aug 4, 2026
Weakness Type
- CWE-22 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
References
- advisoryhttps://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- exploitVulnCheck exploitation report
- exploitVulnCheck exploitation report
- exploitVulnCheck exploitation report
- exploitVulnCheck exploitation report
FAQ
Common Questions.
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests.
Affected: Simplehelp (Simple-Help). The full list is in the CVE brief.
It is exploited in the wild, listed in CISA KEV, Industry KEV feed, CIRCL KEV, ENISA EUVD since Jan 31, 2025 and is known to be used in ransomware campaigns.
Yes. It was added on Feb 13, 2025 with a federal remediation due date of Mar 6, 2025.
Public exploit code is available.
Fixed versions are available, including Simplehelp 5.5.8.
Brandefense priority: patch immediately, because it is listed as exploited in the wild.
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