CVE-2024-57726
CriticalExploitedPublic exploitSimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions.
Published Jan 15, 2025 · Updated Aug 4, 2026
Key Facts
Patch immediately- CVE-2024-57726 is a critical-severity vulnerability (CVSS 9.9 v3.1) affecting Simplehelp (Simple-Help).
- It is exploited in the wild, listed in CISA KEV, Industry KEV feed, CIRCL KEV, ENISA EUVD since Apr 17, 2025 and is known to be used in ransomware campaigns. Public exploit code is available.
- EPSS estimates a 67% probability of exploitation in the next 30 days.
- Fixed versions are available, including Simplehelp 5.5.8.
- Brandefense priority: patch immediately, because it is listed as exploited in the wild.
CVSS v3.1
9.9
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
EPSS (30-day exploit likelihood)
67%
Higher than 99.2% of all scored CVEs
Exploited in the wild
Yes
4 catalog listings, used by ransomware
Public exploit code
Available
Proof-of-concept or weaponized module
Get the full CVE-2024-57726 brief as a PDF
Every affected product and fixed release, exploitation status and a first 24 hours response checklist, emailed within minutes.
Description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Known-Exploited Catalog Listings
| Catalog | Added | Remediation due | Ransomware use |
|---|---|---|---|
| CISA KEV | Apr 24, 2026 | May 8, 2026 | Known |
| Industry KEV feed | Apr 17, 2025 | May 8, 2026 | Known |
| CIRCL KEV | Apr 24, 2026 | May 8, 2026 | Not reported |
| ENISA EUVD | Apr 24, 2026 | n/a | Not reported |
Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Affected Products
1 affected entries in total| Product | Affected versions | Fixed in |
|---|---|---|
| SimplehelpSimple-Help | See advisory | 5.5.8 |
Patched Releases
Simplehelp
5.5.8
Timeline
Publicly disclosed
Jan 15, 2025
Added to Industry KEV feed
Apr 17, 2025
Added to CISA KEV
Apr 24, 2026
Added to CIRCL KEV
Apr 24, 2026
Added to ENISA EUVD
Apr 24, 2026
Last updated
Aug 4, 2026
Weakness Type
- CWE-862 Missing Authorization
References
- advisoryhttps://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- advisoryhttps://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce
- exploitVulnCheck exploitation report
- exploitVulnCheck exploitation report
- exploitVulnCheck exploitation report
FAQ
Common Questions.
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions.
Affected: Simplehelp (Simple-Help). The full list is in the CVE brief.
It is exploited in the wild, listed in CISA KEV, Industry KEV feed, CIRCL KEV, ENISA EUVD since Apr 17, 2025 and is known to be used in ransomware campaigns.
Yes. It was added on Apr 24, 2026 with a federal remediation due date of May 8, 2026.
Public exploit code is available.
Fixed versions are available, including Simplehelp 5.5.8.
Brandefense priority: patch immediately, because it is listed as exploited in the wild.
Is CVE-2024-57726 Running On Your Attack Surface?
Brandefense maps vulnerabilities like this one to your internet-facing assets and tells you exactly where to patch.
Request A Demo