CVE-2024-28987
CriticalExploitedPublic exploitThe SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Published Aug 21, 2024 · Updated Oct 27, 2025
Key Facts
Patch immediately- CVE-2024-28987 is a critical-severity vulnerability (CVSS 9.1 v3.1) affecting Web Help Desk (Solarwinds).
- It is exploited in the wild, listed in CISA KEV, Industry KEV feed, CIRCL KEV, ENISA EUVD since Oct 15, 2024. Public exploit code is available.
- EPSS estimates a 93% probability of exploitation in the next 30 days.
- Fixed versions are available, including Web Help Desk 12.8.3.
- Brandefense priority: patch immediately, because it is listed as exploited in the wild.
CVSS v3.1
9.1
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
EPSS (30-day exploit likelihood)
93%
Higher than 99.8% of all scored CVEs
Exploited in the wild
Yes
4 catalog listings
Public exploit code
Available
Proof-of-concept or weaponized module
Get the full CVE-2024-28987 brief as a PDF
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Description
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Known-Exploited Catalog Listings
| Catalog | Added | Remediation due | Ransomware use |
|---|---|---|---|
| CISA KEV | Oct 15, 2024 | Nov 5, 2024 | Not reported |
| Industry KEV feed | Oct 15, 2024 | Nov 5, 2024 | Not reported |
| CIRCL KEV | Oct 15, 2024 | Nov 5, 2024 | Not reported |
| ENISA EUVD | Oct 15, 2024 | n/a | Not reported |
Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Affected Products
4 affected entries in total| Product | Affected versions | Fixed in |
|---|---|---|
| Web Help DeskSolarwinds | 12.8.3, 12.8.3-hotfix1, >= 12.8.3 Hotfix 1 and previous versions | 12.8.3 |
Patched Releases
Web Help Desk
12.8.3
Timeline
Publicly disclosed
Aug 21, 2024
Added to CISA KEV
Oct 15, 2024
Added to Industry KEV feed
Oct 15, 2024
Added to CIRCL KEV
Oct 15, 2024
Added to ENISA EUVD
Oct 15, 2024
Last updated
Oct 27, 2025
Weakness Type
- CWE-798 Use of Hard-coded Credentials
References
- advisoryhttps://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987
- advisoryhttps://www.theregister.com/2024/08/22/hardcoded_credentials_bug_solarwinds_whd/
- exploitVulnCheck exploitation report
- exploitVulnCheck exploitation report
- exploitVulnCheck exploitation report
FAQ
Common Questions.
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Affected: Web Help Desk (Solarwinds) versions 12.8.3, 12.8.3-hotfix1, >= 12.8.3 Hotfix 1 and previous versions. The full list is in the CVE brief.
It is exploited in the wild, listed in CISA KEV, Industry KEV feed, CIRCL KEV, ENISA EUVD since Oct 15, 2024.
Yes. It was added on Oct 15, 2024 with a federal remediation due date of Nov 5, 2024.
Public exploit code is available.
Fixed versions are available, including Web Help Desk 12.8.3.
Brandefense priority: patch immediately, because it is listed as exploited in the wild.
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