CVE-2024-28986
CriticalExploitedPublic exploitSolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
Published Aug 14, 2024 · Updated Oct 21, 2025 · Also known as TR-24-1244
Key Facts
Patch immediately- CVE-2024-28986 is a critical-severity vulnerability (CVSS 9.8 v3.1) affecting Web Help Desk (Solarwinds).
- It is exploited in the wild, listed in CISA KEV, Industry KEV feed, CIRCL KEV, ENISA EUVD since Aug 15, 2024. Public exploit code is available.
- EPSS estimates a 85% probability of exploitation in the next 30 days.
- Fixed versions are available, including Web Help Desk <=12.8.2, Web Help Desk 12.8.2.
- Brandefense priority: patch immediately, because it is listed as exploited in the wild.
CVSS v3.1
9.8
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
EPSS (30-day exploit likelihood)
85%
Higher than 99.7% of all scored CVEs
Exploited in the wild
Yes
4 catalog listings
Public exploit code
Available
Proof-of-concept or weaponized module
Get the full CVE-2024-28986 brief as a PDF
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Description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.
However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
Known-Exploited Catalog Listings
| Catalog | Added | Remediation due | Ransomware use |
|---|---|---|---|
| CISA KEV | Aug 15, 2024 | Sep 5, 2024 | Not reported |
| Industry KEV feed | Aug 15, 2024 | Sep 5, 2024 | Not reported |
| CIRCL KEV | Aug 15, 2024 | Sep 5, 2024 | Not reported |
| ENISA EUVD | Aug 15, 2024 | n/a | Not reported |
Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Affected Products
3 affected entries in total| Product | Affected versions | Fixed in |
|---|---|---|
| Web Help DeskSolarwinds | 12.8.3, >= previous versions | 12.8.2 |
Patched Releases
Web Help Desk
<=12.8.2
Timeline
Publicly disclosed
Aug 14, 2024
Added to CISA KEV
Aug 15, 2024
Added to Industry KEV feed
Aug 15, 2024
Added to CIRCL KEV
Aug 15, 2024
Added to ENISA EUVD
Aug 15, 2024
Last updated
Oct 21, 2025
Weakness Type
- CWE-502 Deserialization of Untrusted Data
References
- advisoryhttps://nvd.nist.gov/vuln/detail/CVE-2024-28986
- advisoryhttps://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1
- advisoryhttps://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986
- advisoryUSOM advisory
- exploitVulnCheck exploitation report
FAQ
Common Questions.
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
Affected: Web Help Desk (Solarwinds) versions 12.8.3, >= previous versions. The full list is in the CVE brief.
It is exploited in the wild, listed in CISA KEV, Industry KEV feed, CIRCL KEV, ENISA EUVD since Aug 15, 2024.
Yes. It was added on Aug 15, 2024 with a federal remediation due date of Sep 5, 2024.
Public exploit code is available.
Fixed versions are available, including Web Help Desk <=12.8.2, Web Help Desk 12.8.2.
Brandefense priority: patch immediately, because it is listed as exploited in the wild.
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