CVE-2024-20404Finesse SSRF
A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct an SSRF attack on an affected system.
Published Jun 7, 2024 · Updated Aug 1, 2024 · Also known as TR-24-0628
Key Facts
Patch immediately- CVE-2024-20404 is a medium-severity vulnerability (CVSS 5.3 v3.1) affecting Finesse (Cisco), Cisco Packaged Contact Center Enterprise, Cisco Unified Contact Center Enterprise and 1 more product.
- It is exploited in the wild, listed in CIRCL KEV, Industry KEV feed since Feb 4, 2026. No public exploit code is known.
- EPSS estimates a 23% probability of exploitation in the next 30 days.
- Fixed versions are available, including Finesse 11.6\(1\).
- Brandefense priority: patch immediately, because it is listed as exploited in the wild.
Scores
CVSS v3.1
5.3
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
EPSS (30-day exploit likelihood)
23%
Higher than 97.7% of all scored CVEs
Exploit maturity
Exploited (KEV)
ATLAS score
43/100
Publication score, see How it works
Exploitation Verdict
KEV listed
Feb 4, 2026
607 days after publication
Federal due date
None
No federal due date
Ransomware use
Not reported
Attributed actors
None named
Exploit & Defence Guidance
Exploit maturity
Exploited (KEV)
Public exploit code
0
Proof-of-concept links
In-the-wild evidence
10
Reports of active use
Advisories And Exploit References
- advisorycisco-sa-finesse-ssrf-rfi-Um7wT8Ew
- advisoryUSOM advisory
Description
A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct an SSRF attack on an affected system.
This vulnerability is due to insufficient validation of user-supplied input for specific HTTP requests that are sent to an affected system. An attacker could exploit this vulnerability by sending a crafted HTTP request to the affected device. A successful exploit could allow the attacker to obtain limited sensitive information for services that are associated to the affected device.
Known-Exploited Catalog Listings
| Catalog | Added | Remediation due | Ransomware use |
|---|---|---|---|
| CIRCL KEV | Feb 4, 2026 | n/a | Not reported |
| Industry KEV feed | Feb 4, 2026 | n/a | Not reported |
Affected Products
14 affected entries in total| Product | Affected versions | Fixed in |
|---|---|---|
| FinesseCisco | 11.6\(1\), 11.6\(1\)-es4, 11.6\(1\)-es5, 11.6\(1\)-es6, 11.6\(1\)-es7, 11.6\(1\)-es8, 12.6\(2\), 12.6\(2\)-es01 | 11.6\(1\) |
| Cisco Packaged Contact Center Enterprise | >= N/A | n/a |
| Cisco Unified Contact Center Enterprise | >= N/A | n/a |
| Cisco Unified Contact Center Express | >= N/A | n/a |
Patched Releases
Finesse
11.6\(1\)
Timeline
Publicly disclosed
Jun 7, 2024
Last updated
Aug 1, 2024
Added to CIRCL KEV
Feb 4, 2026
Added to Industry KEV feed
Feb 4, 2026
Weakness Type
- CWE-918 Server-Side Request Forgery (SSRF)
References
- advisorycisco-sa-finesse-ssrf-rfi-Um7wT8Ew
- advisoryUSOM advisory
- exploitVulnCheck exploitation report
- exploitVulnCheck exploitation report
- exploitVulnCheck exploitation report
FAQ
Common Questions.
A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct an SSRF attack on an affected system.
Affected: Finesse (Cisco) versions 11.6\(1\), 11.6\(1\)-es4, 11.6\(1\)-es5, 11.6\(1\)-es6, 11.6\(1\)-es7, 11.6\(1\)-es8, 12.6\(2\), 12.6\(2\)-es01; Cisco Packaged Contact Center Enterprise versions >= N/A; Cisco Unified Contact Center Enterprise versions >= N/A, among others. The full list is in the CVE brief.
It is exploited in the wild, listed in CIRCL KEV, Industry KEV feed since Feb 4, 2026.
No, it is not currently listed in the CISA Known Exploited Vulnerabilities catalog.
No public exploit code is known.
Fixed versions are available, including Finesse 11.6\(1\).
Brandefense priority: patch immediately, because it is listed as exploited in the wild.
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