Which products and versions are affected by CVE-2020-24881?

Affected: Osticket (Enhancesoft). The full list is in the CVE brief.

Is CVE-2020-24881 being exploited in the wild?

It is not listed in any known-exploited vulnerabilities catalog.

Is CVE-2020-24881 in the CISA KEV catalog?

No, it is not currently listed in the CISA Known Exploited Vulnerabilities catalog.

Is there a public exploit for CVE-2020-24881?

Public exploit code is available.

Is there a fix for CVE-2020-24881?

Fixed versions are available, including Osticket 1.14.3.

How urgently should CVE-2020-24881 be patched?

Brandefense priority: patch immediately, because it is very likely to be exploited soon.

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Vulnerability Intelligence

CVE-2020-24881

CriticalPublic exploit

SSRF exists in osTicket before 1.14.3, where an attacker can add malicious file to server or perform port scanning.

Published Nov 2, 2020 · Updated Aug 7, 2026

Key Facts

Patch immediately

CVE-2020-24881 is a critical-severity vulnerability (CVSS 9.8 v3.1) affecting Osticket (Enhancesoft).
It is not listed in any known-exploited vulnerabilities catalog. Public exploit code is available.
EPSS estimates a 73% probability of exploitation in the next 30 days.
Fixed versions are available, including Osticket 1.14.3.
Brandefense priority: patch immediately, because it is very likely to be exploited soon.

CVSS v3.1

9.8

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

EPSS (30-day exploit likelihood)

73%

Higher than 99.4% of all scored CVEs

Exploited in the wild

No known

Not in a known-exploited catalog

Public exploit code

Available

Proof-of-concept or weaponized module

Get the full CVE-2020-24881 brief as a PDF

Every affected product and fixed release, exploitation status and a first 24 hours response checklist, emailed within minutes.

Description

SSRF exists in osTicket before 1.14.3, where an attacker can add malicious file to server or perform port scanning.

Affected Products

2 affected entries in total

Product	Affected versions	Fixed in
OsticketEnhancesoft	See advisory	1.14.3

Patched Releases

Osticket

1.14.3

Timeline

Publicly disclosed
Nov 2, 2020
Last updated
Aug 7, 2026

Weakness Type

CWE-918 Server-Side Request Forgery (SSRF)

References

FAQ

Common Questions.

SSRF exists in osTicket before 1.14.3, where an attacker can add malicious file to server or perform port scanning.
Affected: Osticket (Enhancesoft). The full list is in the CVE brief.
It is not listed in any known-exploited vulnerabilities catalog.
No, it is not currently listed in the CISA Known Exploited Vulnerabilities catalog.
Public exploit code is available.
Fixed versions are available, including Osticket 1.14.3.
Brandefense priority: patch immediately, because it is very likely to be exploited soon.

Is CVE-2020-24881 Running On Your Attack Surface?

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