Which products and versions are affected by CVE-2017-11512?

Affected: Servicedesk (Manageengine) versions 9.3.9328, >= 9.3.9328. The full list is in the CVE brief.

Is CVE-2017-11512 being exploited in the wild?

It is exploited in the wild, listed in Industry KEV feed since Jan 12, 2022.

Is CVE-2017-11512 in the CISA KEV catalog?

No, it is not currently listed in the CISA Known Exploited Vulnerabilities catalog.

Is there a public exploit for CVE-2017-11512?

No public exploit code is known.

Is there a fix for CVE-2017-11512?

No fixed version is listed yet; check the vendor advisory for mitigations.

How urgently should CVE-2017-11512 be patched?

Brandefense priority: patch immediately, because it is listed as exploited in the wild.

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Vulnerability Intelligence

CVE-2017-11512

HighExploited

The ManageEngine ServiceDesk 9.3.9328 is vulnerable to arbitrary file downloads due to improper restrictions of the pathname used in the name parameter for the download-snapshot URL.

Published Nov 8, 2017 · Updated May 12, 2026

Key Facts

Patch immediately

CVE-2017-11512 is a high-severity vulnerability (CVSS 7.5 v3) affecting Servicedesk (Manageengine).
It is exploited in the wild, listed in Industry KEV feed since Jan 12, 2022. No public exploit code is known.
EPSS estimates a 80% probability of exploitation in the next 30 days.
No fixed version is listed yet; check the vendor advisory for mitigations.
Brandefense priority: patch immediately, because it is listed as exploited in the wild.

CVSS v3

7.5

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

EPSS (30-day exploit likelihood)

80%

Higher than 99.6% of all scored CVEs

Exploited in the wild

Yes

1 catalog listing

Public exploit code

None known

Get the full CVE-2017-11512 brief as a PDF

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Description

The ManageEngine ServiceDesk 9.3.9328 is vulnerable to arbitrary file downloads due to improper restrictions of the pathname used in the name parameter for the download-snapshot URL. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.

Known-Exploited Catalog Listings

Catalog	Added	Remediation due	Ransomware use
Industry KEV feed	Jan 12, 2022	n/a	Not reported

Required action: Apply remediations or mitigations per vendor instructions or discontinue use of the product if remediation or mitigations are unavailable.

Affected Products

2 affected entries in total

Product	Affected versions	Fixed in
ServicedeskManageengine	9.3.9328, >= 9.3.9328	n/a

Timeline

Publicly disclosed
Nov 8, 2017
Added to Industry KEV feed
Jan 12, 2022
Last updated
May 12, 2026

Weakness Type

CWE-22 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')

References

advisoryhttps://www.tenable.com/security/research/tra-2017-31
advisory101789
exploitVulnCheck exploitation report
exploitVulnCheck exploitation report
exploitVulnCheck exploitation report

7 more references in the full CVE brief

FAQ

Common Questions.

The ManageEngine ServiceDesk 9.3.9328 is vulnerable to arbitrary file downloads due to improper restrictions of the pathname used in the name parameter for the download-snapshot URL.
Affected: Servicedesk (Manageengine) versions 9.3.9328, >= 9.3.9328. The full list is in the CVE brief.
It is exploited in the wild, listed in Industry KEV feed since Jan 12, 2022.
No, it is not currently listed in the CISA Known Exploited Vulnerabilities catalog.
No public exploit code is known.
No fixed version is listed yet; check the vendor advisory for mitigations.
Brandefense priority: patch immediately, because it is listed as exploited in the wild.

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