CVE-2015-2997
MediumPublic exploitSysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal sequence, which reveals the installation path in an error message.
Published Jun 8, 2015 · Updated May 6, 2026
Key Facts
Patch immediately- CVE-2015-2997 is a medium-severity vulnerability (CVSS 5.0 v2) affecting Sysaid.
- It is not listed in any known-exploited vulnerabilities catalog. Public exploit code is available.
- EPSS estimates a 57% probability of exploitation in the next 30 days.
- Fixed versions are available, including Sysaid 15.1.
- Brandefense priority: patch immediately, because it is very likely to be exploited soon.
CVSS v2
5.0
AV:N/AC:L/Au:N/C:P/I:N/A:N
EPSS (30-day exploit likelihood)
57%
Higher than 99.0% of all scored CVEs
Exploited in the wild
No known
Not in a known-exploited catalog
Public exploit code
Available
Proof-of-concept or weaponized module
Get the full CVE-2015-2997 brief as a PDF
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Description
SysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal sequence, which reveals the installation path in an error message.
Affected Products
1 affected entries in total| Product | Affected versions | Fixed in |
|---|---|---|
| SysaidSysaid | See advisory | 15.1 |
Patched Releases
Sysaid
15.1
Timeline
Publicly disclosed
Jun 8, 2015
Last updated
May 6, 2026
Weakness Type
- CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
References
- advisoryhttps://www.sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk
- exploithttp://packetstormsecurity.com/files/132138/SysAid-Help-Desk-14.4-Code-Execution-Denial-Of-Service-Traversal-SQL-Injection.html
- exploit20150603 [Multiple CVE's]: various critical vulnerabilities in SysAid Help Desk (RCE, file download, DoS, etc)
- exploitExploitDB-43885
- other20150603 [Multiple CVE's]: various critical vulnerabilities in SysAid Help Desk (RCE, file download, DoS, etc)
FAQ
Common Questions.
SysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal sequence, which reveals the installation path in an error message.
Affected: Sysaid. The full list is in the CVE brief.
It is not listed in any known-exploited vulnerabilities catalog.
No, it is not currently listed in the CISA Known Exploited Vulnerabilities catalog.
Public exploit code is available.
Fixed versions are available, including Sysaid 15.1.
Brandefense priority: patch immediately, because it is very likely to be exploited soon.
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